At Hampstead Flowers, we are committed to delivering only the freshest and most beautiful blooms to our valued customers. As your trusted local Hampstead florist, serving both households and businesses nearby, we take great pride in the quality of our flowers and our customer service. Every bouquet and arrangement is prepared with care and promptly delivered to ensure maximum freshness. We want you to enjoy your flowers at their best and are dedicated to resolving any concerns swiftly and fairly.
If your flowers arrive damaged or not in the expected condition, please notify us as soon as possible. We understand how disappointing this can be, and we are here to put things right. Please keep all packaging and take clear photographs of the flowers upon arrival to help us assess the issue. Reports of damage should be made within 24 hours of delivery so that we can offer the fastest possible resolution. We will respond promptly to ensure you receive a satisfactory solution.
We guarantee that every arrangement we deliver will remain fresh for a minimum of five days, provided they are cared for in accordance with our care instructions. If your flowers begin to wilt, fade, or show signs of decay within this freshness window, please contact us with photographs so we can assess how best to help. Factors such as temperature, environment, and water supply can impact longevity, so following our care advice will help get the best from your arrangement.
Your satisfaction is our top priority. If your flowers are unsatisfactory due to freshness issues or damage, we are pleased to offer a refund or a replacement arrangement. Our refund and replacement policy applies to issues reported within the five-day freshness window, and for flowers reported as damaged-on-arrival. If a replacement cannot be delivered in a timely fashion, a full or partial refund will be arranged depending on the nature and extent of the issue. For any refund or replacement, we may request photos for our quality assurance process.
We value your feedback and strive to offer a seamless, positive experience with Hampstead Flowers. If you are dissatisfied with your flowers, service, or delivery, please contact us with your concerns. Provide us with as many details as possible, including your order number, date of purchase, and, if relevant, photos of the items in question. Our team will acknowledge your complaint quickly and aim to resolve any issues within two working days. We believe in open and fair communication and will do our utmost to find a satisfactory outcome for every customer.
As a long-established florist in Hampstead, we have built a reputation for reliability and trust amongst our local community. We are honoured to be the first choice for flower deliveries to homes and businesses in Hampstead and surrounding areas. Our returns, refunds, and complaints policy reflects our commitment to delivering outstanding service and quality every time you order.
Thank you for choosing Hampstead Flowers. We are always here to help make your experience a delightful one, and we welcome your feedback to help us improve further.
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