Welcome to Hampstead Flowers. These Terms & Conditions ('Terms') apply to all orders placed via our online platform for flower delivery in Hampstead and the surrounding areas. By placing an order with us, you agree to be bound by these Terms. Please read them carefully before making a purchase.
These Terms govern online flower purchases by customers residing in, or placing delivery orders to, Hampstead and neighbouring locations. By making use of our site and services, you confirm that you are at least 18 years of age and legally able to enter binding contracts.
1. Product Selection: Browse our online catalogue and select the bouquets or floral arrangements you wish to purchase for delivery within Hampstead and the surrounding areas. Each product listing provides a description, image, price, and any specific delivery details or seasonal availability notes associated with that item.
2. Customisation: Some products may be customisable. You may provide preferences, messages, or select vase options as indicated per item. Please ensure all special requests are entered clearly during the ordering process; not all requests can be guaranteed but we will contact you where possible regarding your preferences.
3. Delivery Details: You must provide accurate delivery details including the recipient’s name, address, contact number, and any access instructions. Deliveries will be made according to the slot selected or as otherwise communicated by us. Orders for same-day delivery are subject to a cut-off time displayed on our site.
4. Order Confirmation: Upon successful submission of your order and payment, you will receive an email confirmation detailing your order summary, unique order number, and estimated delivery time.
1. Accepted Payment Methods: We accept all major UK debit cards, credit cards, and other payment methods shown at checkout. All transactions are processed securely.
2. Pricing: All prices are stated in GBP and include VAT unless otherwise specified. Delivery charges, if applicable, will be clearly displayed prior to finalising your purchase. Hampstead Flowers reserves the right to change prices at any time; however, once your order is confirmed and paid for, the price will not change.
3. Payment Security: Our online store utilises third-party secure payment gateways. We do not store card information on our servers. By placing an order, you confirm you are authorised to use the payment method provided.
1. Cancelling Your Order: If you wish to cancel your order, please notify us as soon as possible. For fresh flower orders, cancellations must be received at least 24 hours before the scheduled delivery time. For bespoke or large event orders, we may require additional notice, explained at the point of sale.
2. Amendments: Amendments to delivery details or product selection are subject to availability and time constraints. If changes are required, contact us urgently—while we will do everything possible to accommodate changes, we cannot guarantee amendments can always be made.
3. Refund Policy: Where cancellations are made in accordance with these Terms, refunds will be processed to the original payment method within a reasonable timeframe. If your order has already been dispatched or delivered, refunds may not be available except in cases of error or quality issues attributable to Hampstead Flowers.
On occasion, some flowers or products may be out of stock or unavailable due to seasonal factors or supply constraints. Hampstead Flowers reserves the right to substitute items within your bouquet or arrangement of equal or greater value and similar style and quality. Where significant changes are required, we endeavour to contact you ahead of fulfilment.
Photographic representations of flowers on our website are for illustrative purposes only. Due to the nature of floral products, colours, varieties, and packaging may vary slightly.
1. Areas Covered: We provide online flower delivery throughout Hampstead and specified surrounding areas, as shown on our website at checkout. If your desired postcode is not listed, please contact us prior to ordering.
2. Delivery Times: Delivery slots are chosen at checkout. While we strive to meet requested dates and times, circumstances such as traffic or weather may occasionally cause delays. Hampstead Flowers cannot be held liable for delays outside our control, but we will inform you as soon as possible if disruption occurs.
3. Acceptance of Delivery: Orders can be delivered to recipients, their representatives, or left in a safe place as instructed. Where no-one is available and no safe place given, a delivery note will be left with instructions for re-delivery or collection. Failure to collect or re-arrange may result in disposal without refund.
By placing an order, customers affirm that all information supplied (including delivery instructions) is complete and correct. Hampstead Flowers is not responsible for failed or delayed deliveries due to incomplete, inaccurate, or misleading details provided by the customer.
Customers are responsible for ensuring that the recipient will be available to receive the delivery. In case of unsuccessful delivery due to recipient unavailability and no alternative arrangements, responsibility for the flowers passes to the customer upon attempted delivery.
1. Perishable Nature: As fresh flowers are highly perishable, returns are generally not accepted except in the case of faults or damage. If you are dissatisfied with your order or it arrives in poor condition, you must notify Hampstead Flowers within 24 hours of receipt, providing photographic evidence where possible.
2. Resolution: If your complaint is valid, we may issue a partial refund, a full refund, or arrange for a replacement delivery at our discretion. We strive for satisfaction and will aim to resolve genuine issues promptly.
1. Limitation of Liability: Hampstead Flowers' total liability to you in connection with any order will not exceed the value of the order. Except as expressly stated in these Terms, we disclaim all warranties, express or implied, relating to our site, products, or services.
2. No Liability for Indirect Loss: We are not liable for any indirect, special, incidental, or consequential damages, including loss of enjoyment, business, revenue, or profit, even if foreseeable or advised in advance.
3. Force Majeure: Hampstead Flowers will not be liable for any delay or failure in performance resulting from events beyond our reasonable control, including but not limited to adverse weather, strikes, acts of God, or supplier failures.
All content included on our website, such as images, designs, text, graphics, logos, and product listings, is the property of Hampstead Flowers or its licensors. Use of the website or its content for purposes other than personal, non-commercial use is strictly prohibited without prior written consent.
We are committed to safeguarding the privacy of your personal information. Data collected for order fulfilment will be processed in accordance with our Privacy Policy. You are responsible for ensuring your account details remain confidential and secure.
These Terms & Conditions and any contract formed under them are governed by and construed in accordance with the laws of England and Wales. Disputes arising in connection with these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to make changes to these Terms & Conditions at any time. Any updates will be posted on our website with immediate effect. Continued use of our services or website constitutes acceptance of the revised Terms.
If you have any questions or require clarification regarding these Terms & Conditions or any other aspect of your online flower delivery order in Hampstead, please use the contact form provided on our website. Our team is on hand to support customers across Hampstead and the surrounding areas.
Thank you for choosing Hampstead Flowers. We value your business and strive to provide beautiful flowers and outstanding service to all our local customers.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Hampstead, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Hampstead.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
